Refunds/Returns

We do not provide refunds for purchases made online. 

Returns are only excepted for an exchange within 14 days of purchase.

You can always contact us for any return question at kensington@cosmogroup.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as LED Strip or exclusive products), custom products (such as special orders or personalised items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Warranty claim items
All electrical fittings sold by us that are not specified as DIY require installation to be performed by a registered electrician. Certain products such as Ceiling Fans and Bathroom Heating units carry an in-home warranty. These special manufacturers warranties are handled directly by that brand directly to the consumer. For all other warranty claims please contact our office by email and request a "warranty claim form". Once this process is completed our friendly team will contact you and assist you to lodge your request.

Exchanges
Exchanges are allowed provided that the item is in uninstalled, unused and in resalable condition with all original packaging and tags attached. Exchanges must be pursued within 14 days of purchase. Return what you don’t want in person at the following address: [91-93 Anzac Parade, Kensington, NSW 2233], then a new order for what you desire will commence.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kensington@cosmogroup.com.au.