Shipping policy

Thank you for choosing to shop online with Cosmo. We understand you have many choices and we would like you to enjoy our service.

Below is a brief summary of our shipping policy followed by a more in depth explanation. If you have any questions around shipping or returns please feel free to contact on (02) 96621517 during Australian Eastern Business hours, or alternatively email us kensington@cosmogroup.com.au

  • Free Shipping on all orders over $100. Under the minimum order value we charge a small flat fee of only $9.95!
  • Free shipping 2-5 business days
  • Priority express service Shipping 1-3 business days available at check-out for $19.95 delivery charge

We Offer Free Shipping on all orders over $100.

Goods generally leave our warehouse within 1-2 business days via our network of couriers. 

In the unfortunate event that orders are unable to be shipped out within 48 hours of being placed, one of our friendly team members will you of the delay and the options available to you.

Orders shipped free of charge generally arrive at the destination within 2-5 business days and tracking will be sent to your mobile or email. 

We also offer an Express Service.

This service is available at check-out for a small flat rate and ensures your order is processed and despatched with priority within 24 hours (1 business day) and is shipped via overnight/express/priority courier services. Whilst this service will ensure your order jumps the queue and will leave our warehouse within 1 business day on an express courier service, we are unable to control the time frame external courier companies take to deliver or the location they are delivering to.

In the unfortunate event that a paid express service is unable to leave our warehouse within 1 business day a refund of the express service charge will be issued. Once your order is then despatched, it will be shipped via the express service couriers at no charge.


Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kensington@cosmogroup.com.au. Please note that returns will need to be sent to the following address: 91-93 Anzac Parade, Kensington Nsw

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kensington@cosmogroup.com.au

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kensington@cosmogroup.com.au.